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# Can we place late orders?

## Can we place late orders?
Yes - late orders can still be placed.

| Extras are available for all store types, so if someone misses the original ordering deadline, we can usually still help.

### If the store link says it’s closed
If you try to access your store and it shows as closed, please **contact our team** and we’ll take a look for you.
When you get in touch, please include:
* **The school name**
* **The store link you were provided**
This allows us to quickly locate the correct store in our system and **open an Extras Store** for you.

### Why are extra orders slightly more expensive?
Extra garments are produced **outside of the main group batch**, which means they are:
* **Made individually to order**
* **Produced separately from the main production run**
* **Shipped directly to the individual**
Because they are not produced as part of the bulk order, the price is **slightly higher than the original store pricing**.

### Delivery 
Extras are produced outside of the normal production flow, we aim to have these dispatched within 7 days 

### How do I get the Extra Store link?
Once the Extra Store has been opened by our team, you will be provided with a store link. This is typically the same as your original school store link — it automatically becomes the Extra Store after the main order has closed.

### When are extras typically used?
Extra orders are commonly placed when:
* A student missed the original ordering deadline
* A parent decides later they would like to order
* Staff members would like a garment after the store has closed
* A garment arrived in the wrong size and a replacement is needed