Contact Us

If you still need help after reviewing the articles in our Knowledge Base, our team will be happy to assist.

Before contacting us, we recommend checking the relevant help articles, as many common questions can be answered instantly.

Message Our Support Team

You can contact our team using the chat widget on our website or by email.

Both channels are monitored by the same support team.

We aim to respond to enquiries within 24 hours during working days.

Email Support

📧 [contact@leavershoodies.com]()

When contacting us about an order, please include:

• Your order number
• The name used on the order
• A brief description of your question

Providing these details helps us assist you more quickly.

Phone Support

📞 Monday – Friday, 09:00am – 5:00pm (UK time)

During busy periods, our phone hours may be reduced so our team can focus on responding to customer enquiries across all channels.

Before Contacting Support

Many common questions can be answered instantly in our help articles:

• How to Order From Your School Store
• I’ve Placed My Order – Can I Change It?
• Where Is My Order?

You can also review or update your order using the “View or Update Your Order” link in your confirmation email.

Making Changes to Your Order

The best way to update your order is by using the “View or Update Your Order” link in your confirmation email.

This allows you to manage your order directly, including:

• Updating your size
• Changing your colour selection
• Adding or editing personalisation
• Cancelling your order if needed

Using the order management page ensures the correct options and pricing are applied automatically.

Why Self-Service Is Recommended

Some changes can affect the garment type or pricing, for example:

• Changing from a child size to an adult size
• Adding personalisation that was not originally selected

Because these changes may alter the order configuration, they are best made through the order management page, where the correct options and pricing will update automatically.

Important

For this reason, we may not be able to manually amend these changes on your behalf.

Please use the “View or Update Your Order” link in your confirmation email to make any updates.

Updated on: 11/03/2026