Damaged or Faulty Garments – What Happens Next?

First things first — we never want this to happen.

Every order goes through checks before dispatch, but we’re human, and very occasionally something slips through. If that’s the case, we will put it right.

If we are at fault, we will resolve the issue in the most appropriate and fair way. To do that quickly and properly, we just need a little help from you.

How to Report an Issue

To help us assess the problem efficiently, please reply with the following:

What We Need

Photos of the garment laid flat showing both the front and back

If the issue relates to the pocket or print, a close-up photo of that specific section

Confirmation of whether the item has been worn and washed

The batch number from the care label (this begins with PR or PL) - you can send a picture of this also

Providing all of the above upfront helps us avoid delays and resolve things much faster.

What Happens Next?

Once we’ve reviewed the images and information:

• We’ll assess the issue
• Confirm whether it falls under a production fault
• Advise you of the next steps

Depending on the situation, this may include a replacement, remake, or another suitable resolution.

Our aim is always to handle these matters fairly, professionally, and as quickly as possible.

Updated on: 26/02/2026