> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Where is my order


Leavers garments are produced **after the store closes**, once the final number of orders has been confirmed.

Because these garments are made specifically for your school’s group order, the timeline is slightly different from standard online shopping.

## How the Order Process Works
1️⃣ **Store Open**
Students and parents place their orders through the online store.

2️⃣ **Store Closes**
Once the closing date passes, orders are finalised and prepared for production.

3️⃣ **Production**
Garments are printed or embroidered with the final design and personalisation.

4️⃣ **Delivery to the School or Organiser**
In most cases, all garments are delivered together to the school or organiser.

5️⃣ **Distribution to Students**
The organiser or school will distribute the garments to students.

## Why You May Not Receive It Immediately
Some schools choose to hand out leavers garments **on a specific event date**, such as:
* the final week of school
* a leavers assembly
* a celebration event
Because of this, garments may arrive at the school **before they are distributed to students**.
If your school has arranged a handout date, the organiser will normally share this with parents.

## Checking Your Order Details
Your **Order Confirmation email** includes an **estimated delivery date**.
You can also review your order details at any time by clicking the **“View or Update Your Order”** link in your confirmation email.

## Still Unsure?
If you believe there may be an issue with your order, please review your **Order Confirmation email** or check with your **school organiser**, as they may be coordinating the distribution of garments.