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Delivery Information
Our standard production lead time is around 2 weeks from the point an order is fully submitted, signed off, and payment has been received. For international deliveries, please allow up to 3 weeks for turnaround. If you’re working to a specific deadline or event date, especially during our busy season, please let your account manager know as early as possible early notice helps us plan accordingly.FeaturedHow will the garments be packaged?
Each item will arrive individually folded and labeled with the name of the person who placed the order (or the student's name if provided at checkout). They will then be packaged in eco-friendly sugarcane bags, all set and ready for distribution.Few readersCan I pay extra for express delivery?
We follow a "first come, first served" approach when processing orders. We deeply value those who might have urgent deadlines, even if we're not initially aware of them, and we strive to honour communicated timeframes. While we don't impose additional charges for an express service, if we can expedite your order without disrupting other commitments, we're more than willing to collaborate with you to meet your specific requirements. Your satisfaction and timely delivery are our top priorities.Few readersDo you ship internationally?
Yes! Our customers span across the globe and we deliver worldwide using DHL. For deliveries within the EU: Our EU pricing encompasses all taxes and import duties when shipped as a bulk (single) delivery. You won't face any surprise charges because we use a DDP (Delivered, Duty Paid) service. However, if you opt for individual item delivery, please be aware that you may encounter import taxes and/or duties, as we will utilise a postal service provider. For all other internationalFew readersHow much does delivery cost?
Delivery is always included in the prices we provide. For international orders, kindly make sure to inform us of your delivery destination to ensure an accurate quotation.Few readers